Terms and Conditions

GENERAL: Normal operating hours are Monday-Friday from 8AM-5PM (EST). KVR Performance is closed Sundays, and all legal Canadian holidays.

PRICE: Prices are subject to change without prior notice. Current dated Price Guides supersede all other Price Guides. Possession of any KVR Performance Price Guide does not in and of itself constitute entitlement to purchase at the price category reflected in the guide. All prices on our site are shown in US Dollars by default unless noted, with Canadian Dollar pricing available upon selection.

TERMS: Major Credit Cards are accepted for purchases on our site.

COPYRIGHT: This web site, design, text, graphics, software, and all products contained within are protected by state common law, copyright, and/or patent laws. All legal rights therein are reserved. Electronic copies and hard copy portions of this web site may be printed for the purpose of placing an order with KVR Performance. However, any other use of materials on this web site (including reproduction for intentions other than those referred to above, modification, distribution, or republication) without prior written consent of KVR Performance is strictly prohibited.

DISCLAIMER: Due to the scope of the KVR Performance product line, there may be instances whereby pricing, product specifications, and availability may change, without notice, that may not be consistent with the copy, illustrations, or graphics featured on this web site.

BACK ORDERS: All back orders will be held and shipped when available unless otherwise specified (ship or cancel). If KVR Performance experiences a long delay (30 days or more), customers will be notified prior to shipment.

TAXES: Canadian GST (Federal Goods and Services Tax) Tax will be added to all Canadian sales. PST (Province of Ontario Sales Tax) Tax will be added to all ON sales unless the customer furnishes KVR Performance with a valid Resale Permit number as issued by the Province of ON. Federal Canadian GST Tax # 892987496RT

CLAIMS: Inspect all merchandise immediately upon receipt. Carefully check to make sure that the part numbers, style, size, etc., conforms to your original order. All goods are considered delivered to the purchaser when placed in the hands of the Carrier and considered to the Purchaser. Any claim for loss or damage must be made with the Carrier. All claims for shipment shortages or errors must be made in writing within 15 business days of shipment by KVR Performance. Claims should include a short description and supporting documentation. All merchandise is inspected thoroughly before shipment. Should any product arrive damaged, hold the original carton, all packing material, the damaged part, and contact the carrier to file a claim. Do not refuse shipment. Manufactures warranty against defect is 30 days as of date of delivery. All warranty claims must be made in writing with in this time period. All warranty claims are subject to approval and are not all guaranteed.

RETURNS: All returns must be authorized and accompanied by a Return Authorization (RA) number, freight prepaid. No COD or Freight Collect Returns will be accepted. Products returned to KVR Performance without RA numbers will be refused and returned to sender. All returned goods will be subject to a restocking and handling fee of up to 25%. Discontinued, damaged, and special order items are NOT returnable. All returned products must be in "like new" condition. KVR Performance will issue credit after inspection. Returns must be made within 15 days of receipt of a Return Authorization number accompanied by a copy of the original invoice and a brief explanation or reason for return.

EXPORT ORDERS: Orders will be accepted from customers outside Canada. Payments must be made in Canadian or US Dollar currency or cashier's check drawn on a Canadian bank. Wire transfers will be accepted with prior arrangements only. Payments must be made in full and in advance of shipment. Additional costs incurred for special crating, shipping insurance, transport documents, customs, duties and taxes are to be paid by the customer.

PRICES EFFECTIVE: Supersedes all previously published price guides. KVR Performance is not responsible for typographical errors or omissions in any printed or electronic information. At our discretion and without notice, we reserve the right to change product availability, specifications, and/or prices.